Order KingFisher plastics and accessories
KingFisher plastics are specifically designed for use with KingFisher instruments and are carefully manufactured to exacting standards.
Plastics for 96 format
Plastics for 24 format
Additional accessories are available for the KingFisher Apex system
Access Kit & Reagent Selection Tool
Use our selection tool to find the right magnetic bead-based kit for your automated sample preparation. MagMAX, Dynabeads, and SMART Digest kits can purify nucleic acids, proteins, cells, exosomes, and virus form a wide range of sample types and are optimized for the KingFisher Apex purification system.
Go directly to our Kit, Reagent, and Protocol Selection Tool
Contact Services and Support
If you need immediate support, please contact:
For the United States:
Technical Support:
Phone: 1-(800) 955 - 6288 Opt 8
Instrument Services:
Phone: 1-(800) 955 - 6288 Opt 3, Opt 1
Please have your instrument number ready for the call.
For outside the US:
- Go to the contact us page
- Select the desired "How can we help you?" button
- Enter part # or product brand in search box
- Select country of interest from the dropdown menu on the right, and contact information will display
Technical support
To ask a tech support question, or request a SDS, COA, or COO, call 800-955-6288, or click the button below.
Training and online support services
KingFisher Sample Purification systems include a SmartStart orientation in your lab to get you up and running quickly. The orientation includes basic familiarization and setup with online instrument management, as well as on-site training with standard kits.
Additional educational opportunities include courses at our training centers, at your site, and online. Our Field Application Scientists can even develop custom training courses for your lab, delivered on-site or remotely.
KingFisher system customers can also access the Automated Nucleic Acid Purification Support Center as described under Resources.
Useful links and tools
Access KingFisher Apex protocols and software
Thermo Scientific BindIx software is installed on your instrument. To locate protocols from the home screen, select Protocol Library. Keep your KingFisher Apex instrument functioning with the latest improvements and features by downloading the latest software. Search the protocol library for the protocol that corresponds to the kit being used.
View user guides
View application notes
The KingFisher Apex can gently and efficiently isolate and purify nucleic acids, proteins, and cells from a range of sample types for a wide variety of downstream applications.
Watch how-to videos
KingFisher Apex purification system
KingFisher Field Application Specialists Christian Kis and Dave Eckert explain the new advanced features of the KingFisher Apex Purification System.
How to remove transportation locks
Learn how to remove the transportation locks after receiving and unpacking your KingFisher Apex.
How to power on and shut down the instrument
See a demonstration of how to connect cables, power on, and shut down the KingFisher Apex instrument.
How to secure transport locks
Watch how to remove the magnetic heads and heating blocks and resecure the transport locks before moving the KingFisher Apex
How to install UV lamp and run UV decontamination protocol
See how to install the UV lamp and run the protocol to decontaminate your KingFisher Apex instrument.
How to change or remove heat blocks
Watch a demonstration on how to insert, change, and unload the heat blocks on the KingFisher Apex instrument.
Installation and deinstallation of magnet head and alignment tip check
Watch an explanation of how to install and deinstall one or both magnet heads and check the alignment of the tip combs.
How to unload tip comb
See how to release and unload the tip comb from the KingFisher Apex instrument.
How to transfer, export and search protocols on instrument
Learn how to import and export protocols from or to a flash drive and search for protocols by kit.
How to run a protocol
See how to select a protocol to run, add plates, and execute the protocol.
How to view and export an individual run report
Watch a demonstration on how to view a report of a KingFisher Apex run or save it on a flash drive or to cloud storage.
How to connect to internet with WiFi dongle
Learn how to use a dongle to connect to a WiFi network from your KingFisher Apex instrument.
Access other KingFisher instruments resources
Explore DNA & RNA Learning Center
Read scientific articles, webinars, and videos on nucleic acid research